Job Description

MRF: F738
Is This YOU? Then We Want to Meet You!
You have at least 2 years of experience in customer service and support.
You have hands-on experience with Shopify, Freshdesk, Aircall, and Shipmonk, ensuring seamless customer interactions and support.
You’re an excellent communicator, capable of handling customer inquiries professionally across multiple channels.
You thrive in a fast-paced environment and can work with minimal supervision while maintaining high performance.
You have strong problem-solving skills and a customer-first mindset, ensuring customer satisfaction and resolution of issues.
You demonstrate reliability, professionalism, and strong work ethics, making you a valuable team player.
If this sounds like you, then you’re exactly who we’re looking for to join our team as a Customer Support Specialist (OMNI – Voice & Email)!
Who We Are
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
Your Mission Will Be To
Customer Support Excellence
Provide top-notch customer service through email, chat, and voice support
Handle inquiries, troubleshoot issues, and ensure timely resolutions
Maintain a high level of professionalism and empathy in every interaction
Technical & Order Management
Assist customers with order tracking, refunds, and product inquiries
Navigate and utilize Shopify, Freshdesk, Aircall, and Shipmonk effectively
Ensure accurate documentation of customer interactions and resolutions
Team Collaboration & Efficiency
Work cross-functionally with other teams to resolve customer concerns
Follow established processes while identifying areas for improvement
Maintain reliability and consistency in performance and attendance
Tech Checklist – Gotta Have It!
At least 2 years of experience in customer support/service
Hands-on experience with Shopify, Freshdesk, Aircall, and Shipmonk
Strong verbal and written communication skills
Ability to work independently with minimal supervision
Excellent problem-solving and critical-thinking skills
A proactive attitude with a customer-first approach
Ready to join a team that values your expertise and commitment to outstanding customer service? We can’t wait to meet you!
Click Here - Your First 30-60-90 Days at LTVplus: What to Expect
Note: Only shortlisted candidates will be contacted.

Job Tags

Part time, Remote job, Worldwide,

Similar Jobs

PwC

Insurance Tax Manager - United States Job at PwC

...Insurance**Time Type:** Full time**Travel Requirements:** Up to 20%At PwC, our people in tax services focus on providing advice and... ...professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence...

SFMC Home Lending

Team Loan Officer Job at SFMC Home Lending

...imagination to solve problems by looking at them from unexpected perspectives. SFMC Home Lending is currently hiring for a Team Loan Officer. The Team Loan Officer provides assistance to a designated Loan Officer(s) in originating and processing loans. Duties...

The Davey Tree Expert Company

Climbing Arborist (Experienced) | San Jose Job at The Davey Tree Expert Company

...while acting as industry leaders in horticultural and environmental services.We are currently looking to add a dynamic Climbing Arborist to our passionate team of tree care professionals. Your office is outdoors, and you get a new view every day!**Divisional Overview...

Arkansas Dermatology

Administrative & Personal Assistant Job at Arkansas Dermatology

...running smoothly behind the scenes. Key Responsibilities: Assist with marketing efforts, including creating and posting job ads... ...Qualifications: Prior experience in an administrative, personal assistant, or office support role. Strong organizational skills...

Oracle

Principal Consultant - NetSuite , Restaurant Hospitality Practice Job at Oracle

**Job Description**Posting title: Principal Consultant - Restaurant Hospitality PracticeLocation(s): United StatesTravel: Up to 50% travelWhy NetSuite?One word - transformation.At NetSuite, we believe the cloud is here to stay and so do our 20,000+ customers. We believe...

Part-Time Customer Service Agent for a Skincare Company Job at LTVplus, Brandon, FL

N21GN2g5aHBwNmd6QUs4UXJlVVBXVllUbWc9PQ==