Job Description

Description:

• Valid Driving License needed
• Relevant Experience - 5+ Years
  

Job Requirements / Key Responsibilities :

• Rotational assignment including offshore platforms, onshore drilling sites, and corporate offices).
• Deploy, configure, and maintain IT infrastructure at offshore platforms and onshore drilling locations.
• Troubleshoot and support satellite communications (VSAT), rig-based wireless networks, and IT/OT convergence systems.
• Perform rig-up and rig-down of IT equipment during mobilizations and demobilizations.
• Support drilling software (e.g., WellView, RigSense, Pason, Landmark) and coordinate with vendors for issue resolution.
• Interface with drilling, HSE, and rig personnel to ensure technology uptime and alignment with operational safety.
• Create and maintain rig IT documentation, including network diagrams, inventory, and incident logs.
• Participate in IT incident response and disaster recovery plans specific to drilling operations.
• Train rig crews and superintendents on IT tools, communication protocols, and remote support processes.
  

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Minimum 5 years of experience in IT field services, preferably in oil & gas or maritime environments.
• Advanced knowledge in networking (LAN/WAN, Cisco, Fortinet), Windows Server/Client, satellite comms (Inmarsat, VSAT), and industrial control systems.
  Familiarity with ITIL, NIST, or ISO/IEC cybersecurity frameworks in industrial environments.

Certifications Required:

• Valid HUET / BOSIET (Basic Offshore Safety Induction and Emergency Training) with Helicopter Underwater Escape Training.
• CompTIA Network+ / Security+, Cisco CCNA, or Microsoft certifications (preferred).

Other Responsibilities:

• Contractor's Field Support services provide hands-on support for infrastructure devices in the Workplace & field.
• Devices supported include PCs, mobile devices, printers, LAN equipment Activities include hardware maintenance, software support and Installs, Moves, Adds & Changes (""IMACs"").
• Troubleshoot, install, printers, drive mappings, permissions, and other end-user computing environment related items.
• Company Hardware and software maintenance and support Workplace (Laptops, Desktops, and iOS) device optimization and configuration.
• Contractor shall provide onsite desktop services for supported desktop, supported desktop software, and supported devices at Company-designated locations.
• Contractor shall provide onsite Desktop services in English for supported desktop, supported desktop software, and supported devices. Contractor shall perform the desktop services in a manner that minimizes interruptions to Company's daily operations.
• Contractor shall perform proactive maintenance of the supported desktop, supported desktop Software, and Supported Devices to minimize downtime.
• LogMeIn as the primary remote-control tool; Company remote control software used as a backup method only. Field Services Support shall not manage P1 tickets.
• Field Services support shall manage single user Incidents and VIP tickets, P2, P3, P4, along with Service Requests only.

The supported devices are listed below:

• Desktops & laptops
• Apple Mac OS for remote connectivity (e.g., Citrix), where applicable
• Printer queue and break/fix coordination
• iOS devices
• Android devices, where applicable for Mobile Device Management
• The supported software is listed below:
• Enterprise software part of Company's standard workplace image (desktop and laptop)
• Provides meeting support and assistance with the use of AV hardware.
• Set up and install A/V equipment such as projectors, TV's, speakers, microphones, and cameras.
• Maintains functionality of A/V technology and replaces non-working, damaged or obsolete equipment; performs minor equipment repairs or replaces user-serviceable parts on A/V equipment.

ATD Technology, LLC is a certified minority woman owned business that creates opportunities to match qualified individuals with client programs while meeting all parties' financial and technical goals. ATD is a full service provider with offerings in Contract, Permanent and Temp-to-Perm staffing solutions. We serve Fortune 1000, mid cap and small cap companies in the Commercial, Public and Government sectors.

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