Job Description

Join our team at the Hot Springs Embassy Suites as we seek a detail-oriented and inspiring Director of Housekeeping to oversee our housekeeping department. Our property features 246 suites and 8,000 sq. ft. of flexible meeting space. Located in the charming city of Hot Springs, Arkansas—famous for its natural thermal springs, historic bathhouses, and rich cultural heritage—our hotel offers a unique opportunity to deliver exceptional hospitality in a one-of-a-kind setting. As Director of Housekeeping, you will play a key role in ensuring a flawless guest experience through the highest standards of cleanliness, efficiency, and service. We are looking for a leader with a passion for quality, a commitment to team development, and a drive to uphold brand and Atrium standards across all touchpoints. If you’re ready to elevate cleanliness, inspire your team, and create welcoming spaces that guests remember, we invite you to be part of our dynamic and dedicated team at Hot Springs Embassy Suites. The Director, Housekeeping I will be tasked with the following duties, responsibilities, and assignments: Ensure financial goals of the department and the hotel are being met by managing labor costs, controlling expenses for supplies and equipment, and determining revenue-driving and cost-saving initiatives; Create a best-in-class guest experience by engaging with guests, providing friendly service, meeting operational standards, resolving guest concerns, and ensuring that all Associates in Housekeeping and Laundry are doing likewise; Training and educating Associates regarding brand standards and Cleanliness Assured; Manage the department by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline; Provide services to guests in an efficient and timely manner by coordinating with other departments and peers; Recommend changes that could improve service and increase operational efficiency; Perform and/or assist with cleaning duties as necessary; Maintain records and daily reports of operations; Maintain an accurate record of lost and found items; Practice hotel emergency procedures to include fire, life, and safety; Monitor property condition, cleanliness, and quality of product and service throughout hotel; Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions; Support other departments as needed based on business demands; and Any and all other work as required to complete the primary purpose of the position. Required Prior Experience: 3+ years of experience in Hotel Management. Preferred Prior Experience: Experience in Housekeeping Management. Required Technology: Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams. Experience with hotel information systems. Required Physical: Able to lift a minimum of 50lbs occasionally. Able to stand and/or walk for duration of scheduled shift. Required Other: Flexible to working days, early mornings, evenings, nights weekends, holidays, and special events. Excellent verbal and written communication skills. Preferred Other: Bi-Lingual.

By applying, you consent to your information being transmitted by Jooble to the Employer, as data controller, through the Employer’s data processor SonicJobs.
See atriumhospitality Privacy Policy at and Terms & Conditions at and SonicJobs Privacy Policy at and Terms of Use at

Job Tags

Similar Jobs