Job Description

Job Description

Job Description

At Tend, we do dental differently.

Tend is rewriting the playbook of modern dentistry by building a company around the patient and the provider. We believe that with the power of technology, a hospitality-driven mindset, and a top tier clinical team, we can make going to the dentist something to look forward to. Our vision is to transform the dental experience into one that is empowering, human and personalized.

Since launching in 2019, we have provided exceptional care to over 100,000 patients across five major cities: New York, Washington DC, Boston, Atlanta and Nashville. With thousands of five-star reviews, Tend has become one of the country's top-rated and in-demand dental practices, with over 650 team members to support this mission. We're continuing to grow quickly and looking for the best of the best to come join our team. Studio Manager – Kendall Square Studio

📍 5 Broad Canal Way, Cambridge, MA

Tend is where dentistry meets hospitality, and where clinical excellence and a people-first mindset come together to redefine the patient experience. We're looking for a Studio Manager who will be the heartbeat of our Kendall Square studio — someone passionate about building a positive culture, developing top-tier teams, and driving operational excellence, revenue growth, and studio performance.

If you are energized by leadership, passionate about delivering best-in-class member care, and motivated by building and growing a successful business, you may be the perfect fit to lead our location in East Cambridge!

What You'll Do

• Lead and Inspire: Build a studio culture rooted in collaboration, positivity, and performance. Foster a people-first environment where team members feel empowered, supported, and excited to deliver amazing care.

• Operational Leadership: Manage the day-to-day operations of a high-volume studio. Ensure excellence across staffing, scheduling, inventory management, compliance, and member experience.

• Drive Revenue, Sales, and Production: Partner with clinical leadership to achieve (and exceed) monthly revenue and production goals. Motivate the team through clear expectations, ongoing coaching, and recognition of achievements.

• Champion the Member Experience: Create an environment where every Tend member feels welcomed, cared for, and delighted — ensuring a best-in-class experience from check-in to check-out.

• Develop Your Team: Hire, onboard, train, and coach a team of 20+ clinical and non-clinical professionals. Conduct regular feedback sessions, performance reviews, and foster career growth.

• Collaborate Cross-Functionally: Work closely with central operations, talent, marketing, and other support teams to drive success at the studio level.

• Track Performance Metrics: Own studio KPIs, forecast needs, analyze trends, and continuously identify opportunities for improvement.

About You

• Bachelor's Degree preferred (or equivalent experience).

• 2+ years leading operational teams of 15+ employees in healthcare, hospitality, or a related service-driven industry.

• 5+ years of management or operations experience strongly preferred.

• Proven track record of driving sales, hitting revenue targets, and optimizing production.

• Financially savvy — comfortable managing budgets and identifying levers for business growth.

• Exceptional communication skills — equally comfortable motivating a team or resolving member concerns.

• Hands-on leadership style with a high sense of urgency and a proactive, solution-oriented mindset.

• Strong technology skills — able to navigate scheduling systems, reporting dashboards, and Dentrix Ascend with ease.

• Excited to build, grow, and lead in a fast-paced, entrepreneurial environment.

Studio Location and Hours

Kendall Square Studio | 5 Broad Canal Way, Cambridge, MA 02142

Studio Operating Hours:

• Monday/Thursday/Friday: 8:00 AM – 5:00 PM

• Tuesday/Wednesday: 7:00 AM – 7:00 PM

• Saturday: 8:00 AM – 3:00 PM

Shifts:

• M/Th/F: 7:30 AM–4:00 PM or 9:00 AM–5:30 PM

• Tu/W: 6:30 AM–3:00 PM or 11:00 AM–7:30 PM

• Sat: 7:30 AM–3:30 PM

Compensation and Benefits

• Competitive Base Salary

• Quarterly Bonus Opportunity based on studio performance, EBITA, and member satisfaction metrics.

• Comprehensive Health Benefits:

  • Medical, Dental, and Vision coverage (with Tend covering 51-80% of premiums).

  • Dental Wellness Program with up to $1,000 in annual reimbursement for in-studio services.

  • Telemedicine, gym discounts, and health advocate services.

• 401(k) Retirement Plan:

  • 4% company match (100% of the first 3% contributed, 50% of the next 2%).

• Paid Time Off:

  • 15 days PTO in your first year, increasing with tenure.

  • 7 company-paid holidays.

• Life, AD&D, Short-Term Disability, and Long-Term Disability Insurance – employee paid with discounted rates.

• Supplementary Benefits: Accident, Hospital Indemnity, and Critical Illness coverage available.

• Commuter Benefits: Pre-tax transit and parking options.

• Employee Assistance Program and Personal Health Advocate services — at no cost to you.

• Growth and Development: Career pathing and learning opportunities within a fast-growing organization.

Why Tend?

At Tend, you'll be part of something bigger: a team that's committed to transforming dental care for the better.
Our values — Tend to Others, Be Brave Enough to Lead, Savor the Ride, Embrace Our Differences, and Rooted in Growth — aren't just words on a wall; they guide everything we do.
We believe in taking care of our members and our team, fostering an environment where kindness, innovation, and growth are celebrated.

Come build the future of dentistry with us — and have a little fun along the way.

Pay Range

$70,000—$85,000 USD

The Tend Difference

The highest standard of care, anywhere.

You'll work with highly-esteemed clinical leadership and experience-obsessed colleagues to provide the best patient experience possible, with access to technology that's head and shoulders above the average practice. You'll have exciting opportunities to collaborate with talented team members to make visits extraordinary. Our hospitality-driven approach to care means that patients actually look forward to seeing you.

A top-tier clinical team who puts patients first.

We value science over sales, and promote a culture of warmth and hospitality — our teams are recognized for going the extra mile for our patients. We trust our providers to put patient needs first, and never implement production quotas. We offer a warm, collaborative culture and are proud to be an inclusive, curious team driven by excellence.

Innovate Dentistry. Tend to Others. Grow Together.

Tend has become beloved by patients and providers alike for combining beautiful work environments with cutting-edge clinical technology. Our providers are rewarded based on an innovative pay structure, as well as education programs that are training the next generation of industry leaders. And our top-notch total rewards packages include both best-in-class benefits and compensation. You'll not only have the chance to be part of a thriving, industry-changing company, but empowered to become an expert in your field and supported through continuing education.

Tend is an Equal Opportunity Employer.

Tend is committed to promoting a work environment in which differences are respected, employees are treated fairly, and individual contributions are valued and rewarded. We are proud to be an Equal Opportunity Employer. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Job Tags

Holiday work, Temporary work, Shift work, Saturday, Monday to Friday,

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