Call Center Specialist Inbound Job at Efficus, Milwaukee, WI

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  • Efficus
  • Milwaukee, WI

Job Description

Call Center Specialist Inbound Location Milwaukee, WI :

***Bilingual Spanish speaking candidates*** The Customer Service Representative will research child support payment questions received via telephone from customers and clients and provide appropriate and accurate information.

Candidates must be available for the first 3 weeks of training.

RESPONSIBILITIES:

  • Responds to telephone inquiries and complaints using standard scripts and procedures
  • Answers questions regarding child support payments posting, payments disbursement, and account histories.
  • Defines or resolves inquiries received either through written or telephone correspondence.
  • Gathers information, researches/resolves inquiries and logs customer calls
  • Communicates appropriate options for resolution in a timely manner
  • Informs customers about services available and assesses customer needs
  • Maintains updated records and logs.
  • All other duties as assigned

REQUIREMENTS:

  • High School diploma or GED
  • A minimum of 1 year in telephone customer service or related experience
  • Excellent communication skills
  • Knowledge of the use of PCs and related software
  • Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio.

PHYSICAL REQUIREMENTS:

Position requires sitting for long periods of time and considerable handling of paperwork, telephones, as well as keyboarding requiring repetitive motions with fingers.

Job Type: Contract

Salary: Up to $15.00 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Customer service representative Specialist: 1 year (Required)
  • Call center representative Specialist: 1 year (Required)
  • Bilingual: 1 year (Required)
  • 10-key calculator: 1 year (Required)

Work Location: On the road

Job Tags

Hourly pay, Contract work, Shift work, Monday to Friday,

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